Customer Information
Policies & Privacy
Please review the service, scheduling, payment, workmanship, cookie, and privacy practices for Metro Plumbing & Backflow LLC.
Upfront Pricing
We provide clear, upfront pricing before approved work begins. Any changes to the original scope of work will be discussed with the customer before additional work is completed.
Emergency Service
Emergency plumbing service may be available 24 hours a day, 7 days a week. Availability and response times may vary based on technician availability, location, weather, and the nature of the emergency.
Scheduling
We offer flexible scheduling based on technician availability and the needs of the customer. Appointment windows and estimated arrival times may be affected by traffic, emergencies, weather, or delays on earlier service calls.
Workmanship
Metro Plumbing & Backflow LLC stands behind the quality of its workmanship. Warranty coverage, limitations, and applicable time periods may vary depending on the service performed, equipment installed, manufacturer requirements, and written estimate or invoice.
Cleanup
Our technicians will make reasonable efforts to leave the work area clean after service. Plumbing repairs may require access through walls, ceilings, floors, cabinets, countertops, or other finished materials. Restoration or replacement of those materials is not included unless specifically stated in writing.
Payment Options
Metro Plumbing & Backflow LLC may accept major credit cards, digital payments, checks, or other approved payment methods. Payment terms will be shown on the estimate, invoice, or service agreement.
Cancellation and Rescheduling
Customers should provide as much notice as possible when cancelling or rescheduling an appointment. A fee may apply to short-notice cancellations, missed appointments, dispatched emergency calls, or appointments requiring specially ordered materials.
Privacy Policy
Metro Plumbing & Backflow LLC collects the information you choose to provide through request-service forms, call requests, and direct contact so we can respond to your inquiry, schedule service, and follow up about the plumbing work you requested.
Information We Collect
Information submitted through our forms may include your name, street address, city, ZIP code, phone number, email address, service details, and any additional message you provide. We also use a hidden spam-prevention field to help reduce automated submissions.
How We Use Your Information
We use your information to review your request, contact you about plumbing service, coordinate scheduling, prepare estimates, and maintain service-related records. We do not sell the personal information you submit through this website for unrelated marketing purposes.
Cookies
This website uses essential cookies or local storage features needed to keep the site secure, remember your cookie preference, and support core functionality. Optional analytics or traffic-measurement tools should only be enabled after you choose “Accept All” in the cookie banner.
Third-Party Services
Form submissions from this website are transmitted to a hosted contact-processing service so Metro Plumbing & Backflow LLC can receive and respond to service requests. Third-party platforms may also be used for website hosting, maps, reviews, or social-media links as part of normal site operation.
Data Security and Retention
We take reasonable steps to protect submitted information and limit its use to business purposes related to your request. Information may be retained for customer service, scheduling, invoicing, legal, or recordkeeping needs for as long as reasonably necessary.
Your Privacy Choices
You may reject optional cookies through the banner at any time before accepting them. If you would like to ask about the information you submitted through this website, or want us to update your contact details for an active request, please contact Metro Plumbing & Backflow LLC directly.
Disclaimer
License No. RMP-42046
Regulated by the Texas State Board of Plumbing Examiners
929 E. 41st Street
Austin, Texas 78751
I hereby authorize the work described above to be completed as ordered and outlined.
It is agreed that the seller will retain ownership of any equipment or materials furnished until full payment has been received. If payment is not made as agreed, the seller reserves the right to remove the equipment or materials without being held responsible for any damage resulting from their removal.
Metro Plumbing & Backflow LLC is not responsible for damage caused by water or for damage to materials that must be removed to access or repair plumbing, including, but not limited to, countertops, floors, walls, and ceilings.
Metro Plumbing & Backflow LLC retains all rights to salvaged materials.
Questions About Our Policies?
Contact Metro Plumbing & Backflow LLC before approving service if you have questions about pricing, scheduling, warranties, payment terms, privacy practices, or the scope of work.